AutoFix Garage Privacy Policy

Your Privacy Matters

At AutoFix Garage, located in the vibrant heart of Miami, we understand the importance of your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you interact with our services, both online and offline. We are committed to transparency and ensuring you have control over your information.

1. Information We Collect

We collect various types of information to provide and improve our services. The information we gather depends on how you interact with AutoFix Garage. Here’s a breakdown:

1.1 Personal Information

• Contact Information: This includes your name, address, phone number, and email address. We collect this when you schedule an appointment, request a quote, or contact us through our website or phone.
• Vehicle Information: To provide accurate service, we collect information about your vehicle, such as the make, model, year, VIN (Vehicle Identification Number), and service history.
• Payment Information: When you pay for our services, we collect payment information, such as credit card details or other payment method information. This information is processed securely through our payment processors. AutoFix Garage does not directly store credit card information.
• Communication History: We maintain records of our communications with you, including emails, phone calls, and in-person conversations. This helps us understand your needs and provide better service.

1.2 Automatically Collected Information

• Website Usage Data: When you visit our website, we automatically collect certain information, such as your IP address, browser type, operating system, referring URLs, pages visited, and the dates/times of your visits. We use Google Analytics for this purpose.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us remember your preferences and track your activity. Please see our Cookies Policy for more details.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Providing Services: To schedule appointments, provide car repair and maintenance services, process payments, and communicate with you about your service needs.
• Improving Services: To analyze website usage data, identify trends, and improve the functionality and content of our website and services.
• Customer Support: To respond to your inquiries, resolve issues, and provide excellent customer support.
• Marketing Communications: With your consent, we may send you promotional emails about special offers, new services, or upcoming events. You can opt out of these communications at any time.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.
• Internal Operations: For internal purposes such as data analysis, auditing, and improving our business processes.

3. Data Sharing and Disclosure

We are committed to protecting your privacy and will not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

• Service Providers: We may share your information with trusted service providers who assist us in operating our business, such as payment processors, email marketing providers, and data analytics providers. These service providers are contractually obligated to protect your information and use it only for the purposes we specify.
• Legal Requirements: We may disclose your information if required to do so by law or in response to a valid legal request, such as a subpoena or court order.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity. We will notify you of any such transfer and provide you with options regarding your data.
• Protection of Rights: We may disclose your information when we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.

4. Cookies Policy

Our website uses cookies to enhance your browsing experience. Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently, as well as to provide information to the owners of the site.

4.1 Types of Cookies We Use

• Essential Cookies: These cookies are necessary for the basic functionality of our website. They enable you to navigate the site and use its features.
• Performance Cookies: These cookies collect information about how you use our website, such as which pages you visit most often and if you experience any errors. This information helps us improve the performance of our website.
• Functionality Cookies: These cookies allow our website to remember your preferences, such as your language settings and login information.
• Advertising Cookies: These cookies are used to deliver advertisements that are relevant to you and your interests. They are also used to limit the number of times you see an advertisement and to help measure the effectiveness of advertising campaigns.

4.2 Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies, or to receive a warning before a cookie is stored. Please note that blocking or deleting cookies may affect your experience on our website.

For more information about cookies and how to manage them, please visit www.allaboutcookies.org .

5. Data Security

We take the security of your information seriously and have implemented appropriate technical and organizational measures to protect it from unauthorized access, use, or disclosure. These measures include:

• Encryption: We use encryption to protect sensitive data during transmission and storage.
• Firewalls: We use firewalls to prevent unauthorized access to our systems.
• Access Controls: We restrict access to your information to authorized personnel only.
• Regular Security Audits: We conduct regular security audits to identify and address potential vulnerabilities.

While we strive to protect your information, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely dispose of it.

7. Your Rights

You have certain rights regarding your personal information, including:

• Access: You have the right to request access to the personal information we hold about you.
• Correction: You have the right to request that we correct any inaccurate or incomplete information we hold about you.
• Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
• Objection: You have the right to object to the processing of your personal information in certain circumstances.
• Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances.
• Portability: You have the right to request that we transfer your personal information to another organization.
• Withdrawal of Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.

To exercise these rights, please contact us at [email protected] .

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on our website and update the "Effective Date" at the top of this policy. We encourage you to review this Privacy Policy periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

AutoFix Garage
123 Calle Ocho
Miami, FL 33135
Phone: (305) 555-7777
Email: [email protected]